Frequently Asked Questions

Answers for retailers about accounts, ordering, pickup and claims. Still have a question? Contact us.

Accounts & Dealers

Do you sell to the public?

No. Titanic Furniture is a wholesale importer, distributor and manufacturer. We sell only to authorized retailers. Consumers can buy our furniture through one of our dealers.

How do I become an authorized dealer?

Fill out the Dealer Registration form and submit your local, state and federal tax documents, including your resale certificate. Titanic Furniture may run a credit check as part of the approval.

How do I see prices?

Prices are shown only to approved dealers. Once your account is approved, log in to see pricing on the website and in AMP.

Do you offer credit terms?

Credit is approved through a third-party factoring service, and orders must stay within your approved limit. Orders over the limit, or accounts without credit approval, are prepaid or COD unless another arrangement is authorized.

Ordering

How do I place an order?

Order through your sales rep, through our online ordering portal AMP, or by calling our office.

How long are warehouse orders held?

Warehouse orders are held for 7 days. Orders not picked up within 7 days are canceled and released from reserved status.

Are prices and availability guaranteed?

Prices can change without notice, and product availability is not guaranteed. Promotional prices apply only during the promotion and while supplies last.

Do you have a container program?

Yes. Ask your sales rep about container-direct orders produced and shipped straight to you.

What payment issues should I know about?

A returned (NSF) check or failed payment carries a $39 fee and may move your account to certified terms or prepayment. Orders are not processed for past-due accounts or accounts at their credit limit.

Pickup & Delivery

Where can I pick up my order?

You can pick up from any of our three warehouses: Chicago, IL; Greenville, GA; and Memphis, TN.

Do you deliver?

Yes. Order minimums and delivery charges depend on your location and distance. Ask your rep for the Titanic Furniture Delivery Policy Guide.

Can items be moved between warehouses?

Transfers between warehouses are possible but not guaranteed, and can take up to 4 weeks.

Claims, Returns & Warranty

How do I report damaged or missing items?

Inspect every order when you receive it. Mirrors, glass and marble must be checked right away at delivery or pickup. Report missing items within 24 hours and all other claims within 7 days of receipt.

What is your return policy?

All sales are final, and refunds are given as credit on account only. Exchanges and returns need prior authorization, must be in the original packaging, and carry a 25% restocking fee.

What does the warranty cover?

Titanic Furniture offers a one-year limited warranty covering manufacturing defects. It does not cover misuse, negligence or unauthorized modifications.

How long does a claim take?

We review claims promptly. Parts and exchanges depend on availability, so some resolutions may take longer.