Customer Claims Form
Titanic Furniture Exchange and Return Policy
At Titanic Furniture, we strive to provide excellent customer service and maintain competitive prices. To help us minimize damages and ensure a smooth experience for everyone, we kindly ask for your cooperation in adhering to the following guidelines for exchanges and returns.
Claims for Missing or Damaged Parts:
Any claims for missing or damaged parts must be reported within 14 days of pick-up or delivery.
Refunds:
Exchanges or store credit are the only options available for returned items. We do not offer cash, check, or credit card refunds.
Claim Approval Process:
All claims must be approved by our team prior to your arrival at the warehouse.
A claim form must be completed and submitted.
Inspection and Negligence Policy:
If an item shows damages that differ from the initial pictures provided, or if our warehouse staff identifies signs of negligence or mishandling, Titanic Furniture reserves the right to reject any previously approved exchanges or returns.
Returns with more damage than shown in the submitted pictures will not be accepted.
Please ensure you take clear and sufficient photos of all damages before submitting.
Exchange Procedure:
Exchanges will only occur when the item being exchanged is brought to the warehouse or picked up during a scheduled delivery.
No exchanges will be processed without the actual item being present for inspection.
Inspection at the Warehouse:
All items are subject to inspection upon arrival at our warehouse to confirm their condition.
Exclusions:
Broken mirrors, glass, or marble items are not eligible for exchanges or returns.
We appreciate your understanding and cooperation in helping us serve you better. If you have any questions or need assistance with a claim, please don’t hesitate to contact us.